Now In: Service and Repair

Service and Repair

We stand behind the products that we sell

At Tele-Communication, Inc., The HeadsetExperts, we have many highly technical customer service agents as well as consultants on staff to advise you on product selection and technical issues. We are solutions driven, and we don't give up easily. Always feel free to contact us to quickly answer your questions and solve your issues.

PRODUCT TECHNICAL SUPPORT

Plantronics Logo
  • You may call or email the experienced experts at Tele-Communication, Inc. during normal business hours (8AM to 5:30PM M-F CST) for technical support. Click here for contact information..
  • You may wish to call Plantronics excellent technical supportdepartment, which is available 24 hours when you need assistance outside of normal business hours @ (800) 544-4660.
  • Visit Plantronics Support Page, where you have a plethora of support options just a click away.
  • If you have questions about pairing your Plantronics Bluetooth headset, click here for a flash interactive Bluetooth Headset Pairing Guide.
Polycom Logo Teledex Logo
  • Teledex has a top notch Customer Care Hotline @ (800) 453-8353 for quick support on any Teledex product.
  • You may also find valuable support and warranty-related resources on Teledex's Customer Care and Support web site.
  • View Teledex warranty information by clicking here.
  • Find Teledex telephone faceplace worksheets for the products that we sell by clicking here.
Listen Technology Logo
  • Listen Technical Support is second to none, and they can be reached by phone @ (800) 330-0891 or by email at support@listentech.com.
  • Take a look at Listen's Tour Group System Troubleshooting Guide for helpful solutions to common issues.
  • Register your Listen product here.

HEADSET COMPATIBILITY

Questions about product compatibility? Click here for our Compatibility Tools.

SPARE PARTS

One of the secrets to our success has been that we make every effort to stock all available Plantronics replacement headset parts. We keep parts and accessories in stock for obsolete headset models as well as parts and accessories for the models as soon as they are available from Plantronics. Part number often change, so if you do not see what you are looking for on our site, please contact us with your request, and we will let you know whether we have it in stock. In the rare instance that we are on backorder for a product, we will make every effort to get it to you based on your timeframe.

If you need any parts or accessories for any Plantronics, Polycom, Listen, Clarity, Teledex, or the scores of other products that we sell, and you cannot find them on our website, please call us or fill our our contact form. We will let you know if we have it in stock or how long it will take to get it.

SERVICE AND REPAIR

Headset Experts has a 24-year reputation for providing quality service and quick turnaround on service requests. As a Plantronics authorized distributor, we maintain over a half million dollar inventory of Plantronics products and spare parts.

Plantronics headsets are known for their reliability and are very easy to maintain - but all products occasionally require some attention. If your Plantronics headset needs service, we offer a highly cost-effective way to get your headset back in pristine condition. Simply return the headset to Headset Experts, and for a flat fee (generally ranging from $42.50 to $79 for wired office headsets), we will send you a factory reconditioned replacement headset within 48 hours of receipt. Our service specialists use only Plantronics original factory parts so that every replacement headset performs as well as the day it was made. Please advise us by Email (service@headsetexperts.com) or phone of your intent to return your headset for service so we may give you a Service Authorization Number (SAN).

We are so confident of our high quality repair work that we give an additional one year repair warranty with every replacement headset. In the unlikely event the replacement headset fails within the one year period, then the second repair is completely free.

BILLING QUESTIONS

Call 800-641-6416 X 105 or click here to email our billing dept.

KNOWLEDGE BASE

Visit Our knowledgebase for quick solutions to common product questions and issues. The knowledge base is new, but we are updating it frequently.