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Support, Knowledge, and Customer Service (SKC) on HeadsetExperts.com
We are the original "Headset Experts". Our company Tele-Communication, Inc. has been making customers happy by providing the right headset for the right application since 1982. We have been distributors of Plantronics headsets long before most of you boys and girls were in diapers.
For over 77,000 customers, the HeadsetExperts.com experience is second to none. There are three advantages you get when buying from us: Support, Knowledge, and Customer Service. We call it SKC. This is one step up from TLC. So you better buy from us before you're RIP.
Here are some scenarios where our SKC makes a difference when selling headsets:
Support
HeadsetExperts.com keep parts and accessories in stock for obsolete headset models as well as parts and accessories for the models as soon as they are available from Plantronics. Part numbers often change, so if you do not see what you are looking for on our site, please contact us with your request, and we will let you know whether we have it in stock or we will find it.
If your headset is out of warranty, HeadsetExperts.com offers a highly cost-effective way to get your headset back in pristine condition. Simply return the headset to HeadsetExperts.com and for a flat fee (generally ranging from $39 to $49 depending on Plantronics model), we will send you a factory reconditioned replacement headset within 48 hours of receipt (on most Plantronics models.) Our service specialists use only Plantronics original factory parts so that every replacement headset performs as well as the day it was made.
Knowledge
We are your one-stop communication equipment shop. HeadsetExperts.com support staff is on call to provide you with instant compatibility resources for your headset. HeadsetExperts.com understands your phone system, headset standards, and purchasing requirements. We are solutions driven, and we don't give up easily.
HeadsetExperts.com is not your run-of-the-mill supplier. We have in-house consultants who provide needs analysis, ergonomic policy creation, disaster planning, telecommunications consulting and implementation, and customized ordering solutions.
Customer Service
Our B2B web site gives customers access to online ordering at their contract price plus extensive accounting and order tracking information.
HeadsetExperts.com can create customized internal web pages for inclusion on your Intranet. They provide information about products approved by your Headset Policy, purchasing procedures, and support options. This can optionally include a management requester / approval system and automated ordering.
We stock the widest possible selection of Plantronics products and replacement parts, as well as an ever-expanding collection of quality voice communication equipment. 99% of orders ship on the same business day when placed by 4PM CST.
We make buying easy for our customers. If you can't find it on our site, let our buyers source it for you at a fantastic price.
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