Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, the Avaya IP Office Compact Contact Center lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.

Enables five additional supervisors for Compact Contact Centre - Requires IP400 CCC SVR RFA (171994) before additional Supervisors can be added (up to 21 Supervisors in total with CCC V5 and 5 with CCC V4), including the one supervisor in CCC SVR)

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