CCC supports two physical wallboards (also known as reader boards or display boards); Spectrum (model 3214C, previously known as the 4120C) and the CCM WB/22. Both wallboards are 22 characters, tri-color, and two-line unit each. Up to 16 wallboards may be driven from the wallboard server. The Spectrum wallboard, when purchased as a Master Kit, will provide a communications module for use with the boards, which are then connected in serial. For those using the Wallboard/22, the communications card is shipped with a single cable able to drive the wallboards. Wall Mounted Wallboards are not available in all territories; please check with your Avaya representative for more information.

In addition to the physical Spectrum wall-mounted wallboard an IP Office license is required when being used with CCC. This IP Office license supports 4 x Spectrum wall-mounted wallboards. If more than 4 wall-mounted wallboards are required additional license keys must be purchased (each license key supports 4 wallboards at a time). A maximum of 16 wall-mounted wallboards can be supported.

ProvidesSoftware activation for up to 4 physical wallboards for use with the Compact Contact Center, up to a maximum of 16. Please note that this activation does not apply to the WB 22 product. For a list of approved readerboard displays, please refer tothe Compact Contact Center System Administrator's Guide.

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